FAQs Before Booking

READ BEFORE BOOKING:

  1. Deposits are non-refundable, non-transferable unless the error is mine, and go towards the service total.
  2. Clients must be 15 years old and up.
  3. Payment balance is accepted via CASH or ZELLE ONLY.
    *** Remaining balance is due upon arrival BEFORE service is rendered.
  4. Styles are final once booked.


CLIENT EXPECTATIONS:

  1. Please arrive no earlier than 10 min before your appt.
  2. No children; no extra guests
  3. No Call No Show = No Rebooking
  4. Late Policy: 15+ minutes late = cancelled. No exceptions.
  5. Hair must be 4 inches or longer all around (baby hair ok). This is a firm stipulation.
  6. Hair must be clean, detangled, and product free (unless you’ve booked braid service prep). ** If you can’t run a large tooth comb through your hair, it is not considered “detangled and ready to braid”.
  7. Please do not color your hair within 48 hours of your appt.
  8. Shampoo prep does not include take down of a previous style.
  9. Unfortunately, I am unable to service those with alopecia.
  10. Failure to come prepared as required will result in a cancelled appointment and deposit forfeiture.

 

RESCHEDULE POLICY:

You are permitted one reschedule with your paid deposit. The rescheduled date must fall between the original date and the next 2 full calendar months. *Booking is typically high in demand and may fill up within minutes of the calendar opening, so please be online the moment it opens to reschedule.*

– To cancel or reschedule, please visit your email appointment confirmation and follow the prompts.

– If there is no current availability to reschedule through your confirmation email, you must cancel and book a new date with another deposit.

– A 2nd reschedule will result in a forfeit of the initial paid deposit and a new deposit required (essentially a new appointment).

 

BRAID HAIR:

Hair is only provided for select services (it’s noted in each service).
In order to deliver exceptional results, it is critical that the correct hair is purchased. No other brands will be used, so please only get the brands shown below.

RUWA 30 in: waist length

RUWA 24 in: standard length

Freetress 3x: waist length (must have 3 bundles in the bag)

 

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